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Thank You For Joining Total Life

Here is what you can expect

Our team is working hard to confirm your coverage benefits and ensure that everything is in order. You can expect a call from one of our care coordinators within the next 24 hours, and often sooner. Our care coordinators are here to help you find the therapist that is the best fit for you, gather missing details, or answer any additional questions you may have. We are committed to making the process as smooth and stress-free as possible for you. Additionally, you can find more information in our FAQ section below or by calling 1-800-567-5433.

If you are in a crisis and require immediate assistance please call 911 or reach out to a hotline listed here.

You can still anticipate a call from one of our care coordinators within the next 24 hours, or even sooner. During this call, our care coordinators will get to know you and start the process of finding a therapist.

You can still expect a call from one of our care coordinators within the next 24 hours, or you can call us at 1-800-567-5433 if you have your insurance information ready. Our care team will be happy to assist you and answer any questions you may have. Our office hours are 9am to 7pm EST during the weekdays and 9am to 5pm on the weekend.

Our Booking Process


Our care team is currently verifying your insurance coverage for therapy. We want to make sure you have a clear understanding of your coverage and any potential costs before beginning treatment. We will give you a call to explain your coverage in more detail and answer any questions you may have. It’s worth noting that many Original Medicare with Supplement policies often offer full coverage for therapy services. Our priority is to provide you with the support and access to care that you need.

During the call, we will have the opportunity to learn more about you and find a therapist who is well-suited to your specific needs. We are excited to speak with you and help you find the best fit for your mental health journey.

Once we have identified the therapist who is the best fit for you, we will guide you through the onboarding process, schedule your first appointment, and help you complete any necessary intake forms. Our goal is to make the process as smooth and stress-free as possible for you.


Total Life provides mental health therapy and counseling online or by phone for older adults. Our mission is to bring together effective mental health programs and services to older adults across the USA with the click of a button.

All of Total Life’s programs are covered by Original Medicare, most Medicare Advantage plans, and many PPOs. The great news is that if you have Original Medicare and a supplemental plan then therapy can often be entirely covered! If you have a Medicare Advantage plan, there may be a small copay. If you have questions about a specific plan, call our Care Team at 1-800-567-LIFE (5433) or Contact Us.

Yes! Medicare covers individual therapy, group therapy, and other forms of mental health care. And, online appointments are covered, too. Most Medicare-eligible people do not know that Medicare covers mental health, and we hope to reach this audience to inform them of their benefits.

Our provider team is made up of experienced, caring therapists. All of our therapists are licensed in the state in which you receive care and have a high level of education (master’s degrees and above). Some of our therapists are clinical psychologists while some are clinical social workers. All have the education and experience necessary to diagnose and treat a variety of mental health conditions, and provide counseling for life changes and experiences, such as grief, chronic illness, or retirement.

Yes. Online mental health therapy has been shown to be just as effective as in-person therapy, and in some cases, may even be more effective. Online therapy has many additional benefits, such as convenience, flexible time, and a wider range of available providers.

In short, not right now. Medication must be prescribed by a prescribing provider, such as a doctor or, in some states, a nurse practitioner. We currently do not have prescribing providers on our team, but we can help refer you to one.

Before your session, we will send you a link via email for your video chat appointment. There is no login required to access Total Life’s online video chat. Just click, and you’ll join the session with your provider!

Referring someone into therapy is a delicate process, and we’re here to talk you through it. If you register for a consultation with our Care Team, we can discuss the situation privately and recommend next steps based on what we’ve learned. Sign up here.