Robbin Miller
Robbin Miller
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Meet Robbin
I have a master's degree in counselor education and have been in private practice since 2006.
I have worked with families in the past, and now I am just focused on working with older adults via telehealth services.
I enjoy working with mature adults who have interesting lived experiences to share and to reflect on in retirement.
Q&A with Robbin
Getting to know Robbin
What do you enjoy most about working with older adults?
I enjoy working with mature adults who have interesting lived experiences to share and to reflect on in retirement. Listening to their stories is an honor to learn more about their lives and how I can help them in therapy.
Why does online therapy work well for older adults?
Online therapy is a convenient option for older adults to access from the comfort of their own homes. They have the flexibility to make appointments without worrying about transportation.
How do you approach therapy sessions?
I approach with a warm and sincere manner to develop rapport with my clients at the first meeting.
I listen deeply to what my clients' needs and issues are, and then work with them to develop strategies they feel may help them decrease their symptoms.
What inspired you to become a therapist?
I want to be a sounding board for my clients who appreciate a neutral person listening to their stories without judgment. Many people do not feel comfortable burdening their family and friends with their intimate problems that can interfere with their relationships with them. People need a private space with a mental health professional to help them on their journey.
What is your advice for someone starting therapy for the first time?
It is fine to feel nervous and be curious about what counseling services are in terms of talking to a stranger, third party professional online. Take a deep breath, hold for 4, and let out for 4 to get ready to speak to a neutral party without judgment.
What do you wish people knew about therapy?
Therapy is an opportunity to engage in self-exploration and dig deeper to learn how to manage your issues using helpful strategies on your own terms.
It is fine to feel nervous and be curious about what counseling services are in terms of talking to a stranger, third party professional online.
Fun Fact: I enjoy exploring nature using my five senses to reduce stress and increase calmness in my life. I took a training on using nature-based interventions to promote well-being.
Common questions
Frequently asked questions
Choose a topic. Can’t find your answer? Call our care team at 1-800-567-LIFE.
About Total Life
Who is the service for?
Our service is tailored for seniors looking to navigate the challenges of aging and aiming to make their golden years, golden.
What is the core purpose of your teletherapy service?
Our core purpose is to help as many seniors as possible access the mental health care they need, irrespective of their insurance coverage. We believe everyone deserves quality mental health care.
How is your service tailored to seniors?
Our platform is easy to use, with straightforward steps to connect you with a therapist. Additionally, our care team is always ready to assist you from start to finish.
How can teletherapy help me feel like the best version of myself?
Teletherapy provides a supportive environment to explore and address concerns, helping you work through challenges and promoting mental well-being.
How is your service different from conventional therapy?
Unlike conventional therapy, we provide access to therapy through Original Medicare coverage. Our care team facilitates a smooth process from the initial call all the way through ongoing care.
Insurance & coverage
Are your teletherapy services covered by Original Medicare?
Yes, our services are accessible through Original Medicare coverage, making mental health care more accessible for seniors.
Do you accept insurance plans other than Original Medicare?
Yes, we accept select Medicare Advantage (MA) plans. Please contact our care team to verify if your specific plan is accepted.
How do I pay for my sessions?
Payment can be made through various methods including Original Medicare coverage. Our care team can provide more detailed information based on your specific situation.
Is there a limit to the number of sessions I can have?
Original Medicare has an uncapped session limit; the number of sessions will be determined based on your individual needs and treatment plan.
What is a Superbill and how can it benefit me?
A Superbill is an itemized form that details the services you have received from us. It provides all the information needed to submit a claim to your insurance for out-of-network reimbursement.
If I have out-of-network benefits, how does the reimbursement process work?
If you have out-of-network benefits, you can submit the Superbill we provide to your insurance company for reimbursement. The reimbursement rate and process depend on your plan.
How do I obtain a Superbill for my sessions?
After each session, we can provide you with a Superbill. Our care team will assist you in generating a Superbill for your records.
Therapists & sessions
How experienced are your providers in working with older adults?
Our providers are hired specifically for their experience with older adults. They are trained and equipped to understand and address the unique mental health needs of seniors.
Can I choose my therapist?
We make every effort to match you with a therapist who has the right experience and expertise for your needs. If you have a preference, we’ll do our best to accommodate it.
What if I don’t feel a connection with my therapist?
It’s important to have a good rapport with your therapist. If for any reason you wish to change therapists, just let us know and we’ll facilitate a switch.
How is progress measured in teletherapy?
Progress is measured through regular reviews and discussions between you and your therapist, ensuring that the therapy is effective and meeting your needs.
Getting started
How quickly can I start with my therapy sessions?
Our care team is dedicated to facilitating a quick and easy process from your first phone call to setting up a therapy session on the same call.
How do I schedule a teletherapy session?
Scheduling a session is simple. Just give us a call at 1-800-567-LIFE and our care team will assist you in setting up a session on the first call itself.
Do I need any special equipment for teletherapy?
All you need is a computer, tablet, or smartphone with a camera and microphone, and a reliable internet connection. Phone-only sessions are also available.
What if I need to cancel or reschedule my appointment?
We have a flexible cancellation and rescheduling policy. Just contact our care team and they will assist you with the necessary changes.