Melissa Cuoco
Licensed Clinical Social Worker
Melissa CuocoMS, LCSW
MS, University of Albany, 2002
Call and we’ll let you know if Melissa is taking new clients.
and most major plans
Meet Melissa
I have a MSW from the University at Albany School of Social Welfare and a Bachelor's degree in Psychology from Elizabethtown College.
I have 23 years of experience serving older adults in a variety of settings.
I truly enjoy supporting older adults as they navigate the unique challenges and transitions of later life, including grief and loss.
Q&A with Melissa
Getting to know Melissa
What do you enjoy most about working with older adults?
I truly enjoy supporting older adults as they navigate the unique challenges and transitions of later life, including grief and loss. Their wisdom, strength, and resilience inspire me each day and I value the opportunity to partner with my clients through life's journeys.
Why does online therapy work well for older adults?
Online therapy is effective because it offers convenience, easy accessibility, and privacy. It allows individuals to feel more relaxed and in control of their environment while also creating the opportunity for ongoing connection and support.
How do you approach therapy sessions?
My approach to therapy is to create a partnership with the client built on mutual trust and respect. I invite the client to share their individual story, needs, and personal goals. My approach is gentle and thoughtful with the goal of creating a safe space for the client to feel understood and supported.
I utilize approaches from person-centered therapy, cognitive-behavioral, and mindfulness to meet the client's individual needs. Whether you are coping with grief, caregiving challenges, or life changes, I aim to create a supportive space where you can reflect, find strength, and move toward healing at your own pace.
What inspired you to become a therapist?
I was drawn to work with older adults as a result of my personal experiences growing up with a large extended family. I have always loved hearing the stories and experiences of other people and am honored to be able to partner with older adults as they navigate life transitions and challenges.
What is your advice for someone starting therapy for the first time?
Therapy is your space and your time. Therapy works best when you feel comfortable, safe, and supported. Come as you are, be patient with yourself, and allow the process and connection with your therapist to develop naturally.
What do you wish people knew about therapy?
I wish people knew that therapy can be for anyone who is navigating life's changes, not just for moments of crisis. It is a space to understand yourself better, find balance, and to strengthen your ability to cope with whatever life brings. Therapy is a supportive partnership and is a chance to slow down, be heard, and to explore what matters most to you.
Therapy is your space and your time. Therapy works best when you feel comfortable, safe, and supported.
I love to read and spend time with my 4 dogs. We recently added a Golden Retriever puppy to our pack!
Common questions
Frequently asked questions
Choose a topic. Can’t find your answer? Call our care team at 1-800-567-LIFE.
About Total Life
Who is the service for?
Our service is tailored for seniors looking to navigate the challenges of aging and aiming to make their golden years, golden.
What is the core purpose of your teletherapy service?
Our core purpose is to help as many seniors as possible access the mental health care they need, irrespective of their insurance coverage. We believe everyone deserves quality mental health care.
How is your service tailored to seniors?
Our platform is easy to use, with straightforward steps to connect you with a therapist. Additionally, our care team is always ready to assist you from start to finish.
How can teletherapy help me feel like the best version of myself?
Teletherapy provides a supportive environment to explore and address concerns, helping you work through challenges and promoting mental well-being.
How is your service different from conventional therapy?
Unlike conventional therapy, we provide access to therapy through Original Medicare coverage. Our care team facilitates a smooth process from the initial call all the way through ongoing care.
Insurance & coverage
Are your teletherapy services covered by Original Medicare?
Yes, our services are accessible through Original Medicare coverage, making mental health care more accessible for seniors.
Do you accept insurance plans other than Original Medicare?
Yes, we accept select Medicare Advantage (MA) plans. Please contact our care team to verify if your specific plan is accepted.
How do I pay for my sessions?
Payment can be made through various methods including Original Medicare coverage. Our care team can provide more detailed information based on your specific situation.
Is there a limit to the number of sessions I can have?
Original Medicare has an uncapped session limit; the number of sessions will be determined based on your individual needs and treatment plan.
What is a Superbill and how can it benefit me?
A Superbill is an itemized form that details the services you have received from us. It provides all the information needed to submit a claim to your insurance for out-of-network reimbursement.
If I have out-of-network benefits, how does the reimbursement process work?
If you have out-of-network benefits, you can submit the Superbill we provide to your insurance company for reimbursement. The reimbursement rate and process depend on your plan.
How do I obtain a Superbill for my sessions?
After each session, we can provide you with a Superbill. Our care team will assist you in generating a Superbill for your records.
Therapists & sessions
How experienced are your providers in working with older adults?
Our providers are hired specifically for their experience with older adults. They are trained and equipped to understand and address the unique mental health needs of seniors.
Can I choose my therapist?
We make every effort to match you with a therapist who has the right experience and expertise for your needs. If you have a preference, we’ll do our best to accommodate it.
What if I don’t feel a connection with my therapist?
It’s important to have a good rapport with your therapist. If for any reason you wish to change therapists, just let us know and we’ll facilitate a switch.
How is progress measured in teletherapy?
Progress is measured through regular reviews and discussions between you and your therapist, ensuring that the therapy is effective and meeting your needs.
Getting started
How quickly can I start with my therapy sessions?
Our care team is dedicated to facilitating a quick and easy process from your first phone call to setting up a therapy session on the same call.
How do I schedule a teletherapy session?
Scheduling a session is simple. Just give us a call at 1-800-567-LIFE and our care team will assist you in setting up a session on the first call itself.
Do I need any special equipment for teletherapy?
All you need is a computer, tablet, or smartphone with a camera and microphone, and a reliable internet connection. Phone-only sessions are also available.
What if I need to cancel or reschedule my appointment?
We have a flexible cancellation and rescheduling policy. Just contact our care team and they will assist you with the necessary changes.