Ashley Venters
Licensed Mental Health Counselor
Ashley VentersMA, LMHC
MA, Stephen F Austin State University, 2024
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Meet Ashley
I earned my Bachelor of Arts in Psychology with a minor in Allied Health from The University of Texas at Tyler and my Master of Arts in Professional Counseling from Stephen F. Austin State University.
My educational background has provided me with a strong foundation in mental health, human development, and evidence-based counseling approaches that I use to support clients in their personal growth and healing journey. I have 2 years of experience in the field of counseling.
Q&A with Ashley
Getting to know Ashley
What do you enjoy most about working with older adults?
What I enjoy most about working with older adults is the opportunity to learn from their life experiences while helping them navigate the unique challenges that can come with aging. I value creating a supportive and respectful space where clients feel heard, understood, and empowered.
I enjoy helping older adults process life transitions, manage stress or emotional concerns, strengthen coping skills, and maintain a sense of purpose, connection, and overall well-being.
Why does online therapy work well for older adults?
I believe online therapy can be especially effective for older adults because it provides convenient and consistent access to support from the comfort of home. Telehealth can reduce barriers such as transportation, mobility concerns, health limitations, or distance from providers, making it easier to stay connected to care.
Online therapy also allows clients to engage in counseling within a familiar environment, which can help increase comfort and openness during sessions. Most importantly, it offers older adults a flexible and accessible way to receive support while maintaining independence and connection.
How do you approach therapy sessions?
I approach therapy sessions with compassion, collaboration, and respect for each client’s individual experiences and goals. I strive to create a safe, supportive, and nonjudgmental environment where clients feel comfortable being themselves and openly sharing their thoughts and emotions. My approach is client-centered and adaptable, meaning I tailor sessions to each person’s unique needs while helping them develop practical coping skills, increase self-awareness, and work toward meaningful growth and healing at their own pace.
My approach to therapy is compassionate, collaborative, and tailored to each client’s unique needs and experiences. I believe therapy works best when clients feel safe, heard, and supported, so I focus on creating a nonjudgmental environment where open and honest conversations can take place.
I use a client-centered approach while incorporating evidence-based techniques to help clients better understand their thoughts, emotions, and behaviors. Therapy may include identifying patterns that are no longer helpful, developing healthy coping strategies, improving communication and emotional regulation skills, and working through life transitions, stress, anxiety, or relationship concerns.
I also believe in meeting clients where they are and moving at a pace that feels comfortable for them. My goal is to help clients build insight, resilience, confidence, and practical tools they can use in everyday life while supporting meaningful personal growth and emotional well-being.
What inspired you to become a therapist?
I was inspired to become a therapist because I have always been passionate about helping others feel supported, understood, and empowered during difficult times in their lives. I value the opportunity to build meaningful connections with people and help them navigate challenges, discover their strengths, and create positive change.
Seeing individuals grow in confidence, develop healthier coping skills, and improve their overall well-being is one of the most rewarding parts of this work and continues to motivate me as a counselor.
What is your advice for someone starting therapy for the first time?
My advice to someone starting therapy for the first time is to give yourself grace and remember that therapy is a process, not something you have to do perfectly. It’s normal to feel nervous or unsure in the beginning, but therapy is a space designed to support you without judgment. You do not have to have everything figured out before you start.
What do you wish people knew about therapy?
I also wish people understood that progress in therapy does not always happen overnight. Growth takes time, patience, and consistency, and every person’s journey looks different. Most importantly, therapy is not about being told what to do—it is about working together to better understand yourself, develop tools for change, and feel more empowered in your everyday life.
My advice to someone starting therapy for the first time is to give yourself grace and remember that therapy is a process, not something you have to do perfectly.
A fun fact about me is that I have a strong love for nature and the outdoors—I really enjoy hiking and spending time outside whenever I can. I also value time with my family, which is an important part of keeping me grounded and connected. In my free time, I enjoy traveling and exploring new places, as well as playing and listening to music, which is one of my favorite ways to relax and recharge.
Common questions
Frequently asked questions
Choose a topic. Can’t find your answer? Call our care team at 1-800-567-LIFE.
About Total Life
Who is the service for?
Our service is tailored for seniors looking to navigate the challenges of aging and aiming to make their golden years, golden.
What is the core purpose of your teletherapy service?
Our core purpose is to help as many seniors as possible access the mental health care they need, irrespective of their insurance coverage. We believe everyone deserves quality mental health care.
How is your service tailored to seniors?
Our platform is easy to use, with straightforward steps to connect you with a therapist. Additionally, our care team is always ready to assist you from start to finish.
How can teletherapy help me feel like the best version of myself?
Teletherapy provides a supportive environment to explore and address concerns, helping you work through challenges and promoting mental well-being.
How is your service different from conventional therapy?
Unlike conventional therapy, we provide access to therapy through Original Medicare coverage. Our care team facilitates a smooth process from the initial call all the way through ongoing care.
Insurance & coverage
Are your teletherapy services covered by Original Medicare?
Yes, our services are accessible through Original Medicare coverage, making mental health care more accessible for seniors.
Do you accept insurance plans other than Original Medicare?
Yes, we accept select Medicare Advantage (MA) plans. Please contact our care team to verify if your specific plan is accepted.
How do I pay for my sessions?
Payment can be made through various methods including Original Medicare coverage. Our care team can provide more detailed information based on your specific situation.
Is there a limit to the number of sessions I can have?
Original Medicare has an uncapped session limit; the number of sessions will be determined based on your individual needs and treatment plan.
What is a Superbill and how can it benefit me?
A Superbill is an itemized form that details the services you have received from us. It provides all the information needed to submit a claim to your insurance for out-of-network reimbursement.
If I have out-of-network benefits, how does the reimbursement process work?
If you have out-of-network benefits, you can submit the Superbill we provide to your insurance company for reimbursement. The reimbursement rate and process depend on your plan.
How do I obtain a Superbill for my sessions?
After each session, we can provide you with a Superbill. Our care team will assist you in generating a Superbill for your records.
Therapists & sessions
How experienced are your providers in working with older adults?
Our providers are hired specifically for their experience with older adults. They are trained and equipped to understand and address the unique mental health needs of seniors.
Can I choose my therapist?
We make every effort to match you with a therapist who has the right experience and expertise for your needs. If you have a preference, we’ll do our best to accommodate it.
What if I don’t feel a connection with my therapist?
It’s important to have a good rapport with your therapist. If for any reason you wish to change therapists, just let us know and we’ll facilitate a switch.
How is progress measured in teletherapy?
Progress is measured through regular reviews and discussions between you and your therapist, ensuring that the therapy is effective and meeting your needs.
Getting started
How quickly can I start with my therapy sessions?
Our care team is dedicated to facilitating a quick and easy process from your first phone call to setting up a therapy session on the same call.
How do I schedule a teletherapy session?
Scheduling a session is simple. Just give us a call at 1-800-567-LIFE and our care team will assist you in setting up a session on the first call itself.
Do I need any special equipment for teletherapy?
All you need is a computer, tablet, or smartphone with a camera and microphone, and a reliable internet connection. Phone-only sessions are also available.
What if I need to cancel or reschedule my appointment?
We have a flexible cancellation and rescheduling policy. Just contact our care team and they will assist you with the necessary changes.









