When using the Platform for the purposes of Provider Services or using the Platform for a purpose related to Provider Services, you must exercise a reasonable standard of care, including confidentiality obligations, at least equivalent to a traditional in-person interaction with a User as mandated by your profession and regulatory agencies. For example, sessions should not be conducted from a vehicle or in a setting (whether public or private) where any other beings are present, including children or pets.
You will not discuss the specifics and logistics of the Total Life Inc. Platform or your interactions within the Platform, including, but not limited to, payment terms and mechanisms, without express written approval from Total Life Inc.
You will not provide to Users any services other than Provider Services.
You will not provide to Users any services which may not be lawfully or ethically rendered or provided through the Platform according to the laws, regulations and ethics that apply in your jurisdiction.
You will not diagnose, treat, test, advise, counsel, recommend a course of treatment, or otherwise provide or perform any services that require an in-person meeting with a User or examination of a User.
You acknowledge and agree to inform Users that the Provider Services, advice and or information that you provide to a User, are not in any way to be considered a substitute for an in-person interaction between the User and yourself or any other professional.
You will not provide Provider Services for any Users presenting with an emergency. For emergency matters and issues you agree to instruct the User to immediately call 911 or their local emergency assistance number. Furthermore, if you believe a User is in danger, you will call 911.
Regardless of your professional and educational training, you agree to never engage in the practice of medicine through the Platform, including, without exception, prescribing or dispensing any medications. You further acknowledge that interactions with Users via the Platform do not and will not constitute a physician/patient relationship.
You may only use the Platform for the purpose of Provider Services or any task directly related to Provider Services. You may not use this Platform to solicit any illegal or unethical activity or other activity which infringes our rights or the rights of others. This includes promoting other legitimate business activities or selling any products whatsoever, regardless of the legality of the products.
You agree to not use the Platform to solicit clients for any counseling outside of the Platform unless absolutely clinically necessary. If you interact with a client outside the Platform (i.e. via FaceTime, Skype, phone, email, in person, etc.) and it is not clinically necessary or appropriate, Total Life Inc. may charge you a fee of $250 for soliciting clients. This charge may be deducted from payments owed to you by Total Life Inc.. Clinical necessity or appropriateness is determined at the sole discretion of the Total Life Inc. clinical team.
You agree to use the Platform as intended and not collect additional fees from Users for services rendered associated with the Platform. For clarity, you agree that you will not request Users’ payment information in connection with collecting a payment for any reason, including a no-show fee, for any services rendering through or associated with the Platform.
Any fees related to external assessments that are conducted outside the Platform, whether or not there are fees associated with such tool are expressly not required by Users to receive services on the Platform. The assumption of fees associated with use of such external assessment tools are at the Users’ sole discretion and not sanctioned or enforced by Total Life Inc.
You agree to provide coordination of community-based services by a professional or team to provide people the quality mental health care that is customized accordingly to an individual’s setbacks or persistent challenges and aid them to their recovery. This can include, but is not limited to, a Therapist communicating with and coordinating care with other support figures, such as doctors, social workers, case workers in social service.
You agree to indemnify, defend and hold Total Life Inc. harmless against any and all losses, damages, suits, judgments, costs and expenses (including litigation costs and reasonable attorneys’ fees) arising out of or in connection with any claim, suit, action, or other proceeding brought against Total Life Inc., to the extent that such claim, suit, action or other proceeding is based on or arises from: (a) any breach of any representation, warranty, covenant or agreement to be performed by you according to this Provider Agreement; (b) Your provision of the Provider Services to any third party, regardless of whether or not they are Users of the Platform service; or (c) any materials that you have posted to or through the Platform and/or any content exchanged between you and Users.
You agree to be bound by any and all applicable local, state, federal or international law, statute, ordinance, rule, regulation or ethical code in relation to the use of the Platform and to your relationship and interactions with the Users and with Total Life Inc. You further agree and commit not to engage in conduct that is harmful, unethical, fraudulent, deceptive, or offensive.
You agree to undergo any credentialing, licensure verification, and/or professional ongoing monitoring by Total Life Inc. or a third party organization facilitated by Total Life Inc.